Privacy Policy

1. Information We May Collect

Depending on how you use our website, we may collect information such as: Information You Provide name; email address; phone number; billing address; shipping address; account information, where accounts are available; wishlist information; cart and order information; return/exchange information; customer-support communications; product reviews; photographs or other content you voluntarily submit. Payment Information Payments are processed through Razorpay. We do not intend to store your complete card number, CVV, UPI PIN, OTP or banking password on our own systems. Payment-related information may be processed by Razorpay and relevant payment-service providers in accordance with their own privacy policies.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically depending on the technologies we use. This may include: IP address, browser type, device type, operating system, pages visited, products viewed, cart activity, referring website, approximate technical location, date and time of website access, cookie and similar technology information.

3. How We Use Your Information

We may use your information to: process and fulfil your orders, process payments, arrange delivery, provide customer support, send order confirmations, provide shipping updates, process replacements and exchanges, manage your wishlist and cart, send restock notifications you request, respond to enquiries, maintain website security, prevent fraud and misuse, improve our website and products, understand how customers use our website, send marketing communications where appropriate consent has been provided, comply with applicable legal obligations, resolve disputes.

4. Marketing Communications

If you choose to subscribe to our marketing communications, we may contact you about: new collections, new product launches, restocks, special releases, events, offers, THEWOVENNE editorial content. You may unsubscribe from marketing communications at any time. Transactional messages, such as order confirmations, delivery updates and replacement-related communications, may still be sent when necessary to provide the service you requested.

5. Sharing Your Information

We may share relevant information with service providers who help us operate THEWOVENNE, including: Razorpay and payment-service providers, courier and logistics partners, website hosting providers, website and technology providers, email/SMS/communication providers, analytics providers, where used, security and fraud-prevention providers, professional advisers, government authorities where required by law. We aim to share only information reasonably necessary for the relevant purpose.

6. Razorpay

Payments on our website are processed through Razorpay. Razorpay may process information required to facilitate payment transactions and provide its services. For information about Razorpay’s handling of personal information, customers should also review the applicable Razorpay privacy notice.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. These measures may include: HTTPS/TLS encryption, access controls, strong administrator passwords, two-factor authentication where available, secure hosting, software updates, backups, security monitoring, restricted access to customer information. However, no online system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including: fulfilling orders, providing customer service, handling replacements/exchanges, maintaining business records, resolving disputes, complying with legal, tax, accounting or regulatory requirements. Different information may therefore be retained for different periods.

9. Your Privacy Choices

Subject to applicable law, you may have rights concerning your personal information, including the ability to request: access to your information, correction of inaccurate information, deletion where applicable, withdrawal of consent where consent is the basis for processing, information regarding how your personal data is being processed, resolution of privacy-related grievances. To make a privacy-related request, contact us at: admin@thewovenne.com We may need to verify your identity before processing certain requests.

10. Cookies

We use cookies and similar technologies where required for website functionality, preferences, analytics, security and other purposes. For more information, please see our Cookie Information & Consent page.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If you believe that personal information has been provided to us improperly, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or applicable requirements change. The latest version will be published on this page.

13. Contact Us

For privacy-related questions, requests or grievances: THEWOVENNE Email: admin@thewovenne.com Phone: +91 7736749305