Terms & Conditions

1. About THE WOVENNE

The website is owned and operated by THE WOVENNE, trading under the brand name THE WOVENNE.

2. Using Our Website

You agree to use the website only for lawful purposes. You must not: * use the website for fraudulent or unlawful activities; * attempt to gain unauthorised access to our website or systems; * interfere with the website’s operation; * introduce malware, viruses or other harmful code; * copy or reproduce our website content without permission; * scrape, reproduce or commercially exploit our product photographs, descriptions, designs or other content without permission; * impersonate another person or provide misleading information.

3. Product Information

We make reasonable efforts to ensure that product photographs, descriptions, colours, measurements and other information displayed on the website are accurate. However, slight variations may occur due to: * lighting during photography; * individual screen/device settings; * natural characteristics of fabrics; * handloom or handcrafted variations; * differences in dye lots or textile batches. Such minor variations do not necessarily constitute a defect. The specific product page should always be referred to for the most accurate information about a product.

4. Product Availability

Products are subject to availability. Adding a product to your wishlist or cart does not guarantee that the product will remain available. A product is considered sold only after the order has been successfully placed and payment has been successfully received/confirmed. If a product becomes unavailable due to an inventory or technical error after an order is placed, we will contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

5. Product Prices

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated. Applicable shipping charges will be displayed during checkout. We make reasonable efforts to ensure that prices are accurate. If an obvious pricing or technical error occurs, we reserve the right to cancel the affected order and refund any amount already paid for that order.

6. Placing an Order

When you place an order through our website, you are requesting to purchase the selected products. Your order is subject to product availability and successful payment. Once your payment has been successfully processed, you will receive an order confirmation through the contact information provided during checkout. An order confirmation confirms that we have received your order. Dispatch will take place according to our Shipping & Delivery Policy.

7. Payment

Payments on THEWOVENNE are processed through Razorpay. We currently do not offer Cash on Delivery (COD). Customers should never share their OTP, UPI PIN, card PIN, CVV, password or banking credentials with THEWOVENNE or anyone claiming to represent THEWOVENNE.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at admin@thewovenne.com Cancellation may be possible only if the order has not already been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the matter will be handled according to our Returns & Refunds Policy.

9. Shipping & Delivery

Orders are generally dispatched within 1–3 business days after successful payment and order confirmation. After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service. Please see our complete Shipping & Delivery Policy for further information.

10. Returns, Replacements & Exchanges

THEWOVENNE does not accept general returns or change-of-mind returns. If you receive a damaged or incorrect product, please contact us according to our Returns & Refunds Policy. Size exchanges are available only for clothing products where a size option is provided. Sarees and other products without a size option are not eligible for size exchange. Customised products are not eligible for return or exchange.

11. Customer Responsibility

Customers are responsible for: * providing accurate delivery and contact information; * selecting the correct size where applicable; * reviewing product information before placing an order; * following product-specific care instructions; * providing the required information and evidence when requesting a replacement.

12. Customer Photographs and Reviews

Customers may voluntarily submit photographs, reviews, stories or other content relating to their THEWOVENNE purchases. Where you provide permission for THEWOVENNE to feature your submitted content, we may display it on our website, social-media channels or other brand communications. You confirm that you have the necessary permission and rights to submit such content.

13. Intellectual Property

All THEWOVENNE content, including our: * name; * logo; * photographs; * videos; * product descriptions; * graphics; * website design; * written content; * visual identity; * original artwork; is owned by or lawfully used by THEWOVENNE and may not be copied, reproduced, modified, distributed or commercially used without prior written permission.

14. Website Availability

We aim to keep the website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, security issues, hosting problems or circumstances outside our control.

15. Third-Party Services

Our website may use third-party services such as payment providers, delivery partners, hosting providers, analytics services, communication services and other technology providers. Your use of those services may also be subject to their own terms and policies.

16. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updated version will be published on this page with the revised “Last Updated” date.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Subject to applicable consumer rights and laws, disputes shall be subject to the jurisdiction of the competent courts at Kerala.

18. Contact Us

For questions regarding these Terms & Conditions, please contact: THEWOVENNE Email: admin@thewovenne.com Phone / WhatsApp: +91 7736749305